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Entebbe Airport Arrivals and Departure Guide

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This page will guide you about Entebbe Airport Arrivals, Airport Departures,Flight Information,Check-in Area and Airlines Offices, Passenger Airport Service Charge and Baggage Identification. Make an Inquiry

There are two terminals. Terminal one serves Scheduled, International and Domestic Passenger and Cargo Airlines. Terminal two (East Port) at the Old Airport is currently used only by adhoc operators and the military. The apron and associated taxiways are used for long term parking of general cargo aircraft.

Entebbe Airport Arrivals

When you arrive at Entebbe Airport in Uganda, you will exit off the plane on the runway.

You will then walk inside where you must go through customs, you will need to fill out a card for a visa.

This could take 30 minutes or so. The visa will cost you 50 US dollars. Also, have your passport out this is where they will put the stamp for your visa. Click here for more information about visa for Uganda

After you get your visa stamp on your passport, you will go pickup your luggage just like any normal airport. Then you will proceed out the doors, do not go through the security unless you have to.

If they ask you why you are there you say "holiday". They will or may ask if you have any new goods you are bringing over? Answer no, hint ( if you are taking any new items over as a gift, cut the tags off before you go).

If you do not they could charge you for the new items you are bringing with you. After you get through this point, go outside and you will see a few taxis.

Try to arrange your ride from the airport before you even get there.

Entebbe Airport Departure

Make arrangements to be back at the airport at least two hours before your flight. When you arrive at the airport gates you may or may not have to get out of the vehicle and walk through security, the driver will stay in the car.

Then you must pay for parking. Then you just unload at the door kiss Uganda goodbye, wipe a tear from your eye and get on the plane!!

Well actually you will go through and check in your luggage just as usual. If your are bringing back souvenirs make sure and put them on your carry on to prevent them being broken, there will also be a place to "glad wrap" your breakables for a small fee. Flight Information

Information about airport operation is available 24 hours on Tel 320926. Flight Information Display boards and Public Information Desks are conveniently located in the passenger terminal building. Information can be obtained from boards and screens. For detailed information please contact airline offices, passenger handling companies or the information desk on Tel. 256 31/41 353000 ext 3323, 3233, 3286.

Departure information

There is no Customs desk on departure at Entebbe International airport. Departing passengers are required to present a valid passport or other travel document and completed departure embarkation card to the immigration officer. The officer will ascertain that the traveller obtained the relevant Visa .The travel document is duly stamped and returned to the passenger.Passengers then proceed to the departure-transit concourse for duty-free shopping and refreshments. After the final security formalities, passengers get into the holding-area where one can ascertain their belongings, tickets, passports, traveller’s checks etc At all the stages, Airport staff are on hand to provide needed information or desired service.

Check-in Area and Airlines Offices

International Airlines operating at Entebbe include among others British Airways, KLM Airways, United Arab Emirates, SN Brussels Airlines, Kenya Airways, Ethiopian and South African Airways. These have offices at the airport. The check-in area is located on the departures floor.

Entebbe Airport Arrivals and Passenger Airport Service Charge

The airport service charge is included in the cost of the ticket and is collected by the airline.

Baggage Identification

Passenger's name and home address should be inside the baggage, with the name and destination address only on the outside luggage label. Suitcases and bags should be locked. For secured and protected baggage, a Quick-Wrap-Fly service is available at the check-in area for a fee of 4 US Dollars apiece

Baggage facilities/lost-found and left luggage

Misconnected and lost baggage are reported to the Ground-Handling Company office at the Arrival hall, or the airline on which the passenger arrived. For items lost while at the Airport, report is made to the Aviation Security Office located on the Departures floor. Baggage Tracing office is located at the Arrivals baggage claim area, ground floor on 24 hour basis.Passenger self-help-baggage trolleys are found in the forecourt of departure level, and baggage reclaim area on arrival.

Trolleys are managed by a private company, Ms Lead Focus. There are no portage services at the Airport. Passenger handling staff assist the elderly and disabled.There is a Baggage Information display board at each baggage claim belts. The belt on which your arrival flight number is indicated will deliver your baggage. Contact the baggage tracing office if you cannot find your baggage.

Entebbe Airport Arrivals and Airline Lounge/Travel Clubs

There is a privately managed departure lounge the Karibuni . Karibuni, is a Swahili word for "welcome". It renders world-class service in a natural setting, complete with water fountains and beautiful flora. A TV screen and the Internet service add value to the open blue-sky esthetics, comfort and more. Invitation to the lounges is made by the airline of your choice, depending on the class of travel or your Commercial relation with it. Passengers travelling economy class can use the lounges at US$ 15, while in transit passengers pay US$ 15 for every three hours.

Entebbe Airport Arrivals and V.I.P Loudge

The VIP lounge is a Government facility. Government officials and the diplomatic community are entitled to VIP lounge services. Prior application and clearance must be obtained from the Ministry of Foreign Affairs for special cases.

Child Facilities

Child facilities are not available at the Airport. The Long term development plan of the Airport have however taken care of this area.

Entebbe Airport Arrivals and Facilities for passengers with special needs

Lifts, ramps, wheelchairs, covered walkways and help line* services are available. Passenger handling staff assist the elderly and the disabled. They also attend to special needs passengers.

Meeting Passengers

A meeting point is located just outside the arrival hall on the ground floor. Facilities including information desks, restaurants etc. are in close proximity and at the service of the waiting or arriving parties.

Entebbe Airport Arrivals Help Line

Airport user help line is being developed by our IT department and airport operations.