UNTOLD STORY ABOUT BITMMY UGANDA LIMITED

by BITUTI ESTHER
(jinja-uganda, 0772212909)

.

1.1 Project Goal:


Bitmmy Uganda LTD is business solution companies that will enable you improve standards of your business through effective service delivery to your customers/ clients.


1.1.2 Project Objective:


To improve customer service through effective communication between the service provider and its customers.


1.1.3 Company profile


Bitmmy Uganda LTD has been in existence for the last two years and offers solutions for your organization.

2.1 THE SOLUTIONS

Bitmmy Uganda LTD offers a range of services that will lead your organization to excel; companies often have policies that govern them however policies do not include clients/ customer interests.


2.1.1 Service Excellence.


The ultimate goal of Client and Customer Service Excellence is increased customer loyalty and retention. To be successful in achieving this, essential business goal requires the collaboration of the various organizational areas, including: senior management, the sales force, the marketing group, the production team, human resources, and all the way down to every single employee who might come into contact with a client/customer, either internal or external.

Retaining clients/customer is one of the biggest reasons that successful organizations remain successful. Every single person in your organization that comes in contact with an internal or an external customer is acting as an ambassador for you.

The quality of each and every contact is essential in order to maintain and continue to demonstrate leadership to all of your clients/customers.


Bitmmy Uganda LTD looks at a successful customer service encounter from the point of view of understanding what 'client/customer service excellence' really means - to both the organization and to its clients/customers.

In addition to this it will enable companies and an organization, to learn what their roles are and clients/ customer understands and value assessment of the organization.


To demonstrate the importance of each interaction, Bitmmy Uganda LTD focuses on identifying and modeling ‘best practices' approach to managing different client/customer situations, including handling complaints effectively.

It will also look at how to motivate and maintain the morale of each customer service staff (and teams) while identifying ways to inspire others to deliver consistently high quality client service excellence.

In addition, the overall communication process is explored in order to demonstrate the impacts of both positive and negative communication situations to clients.

Under this it will further enable to define service excellence, face-to-face service excellence challenges, and telephone service excellence challenges, listening effectively to understand client needs, setting high service performance standards and communication for service excellence.


Client and Customer Service Excellence trainings /workshops will provide participants with powerful insight into client behaviour while developing the necessary skills to create lasting client satisfaction, relationships and repeat business.

It is designed to demonstrate to participants how to support building customer loyalty and long term client retention.


Bitmmy Uganda LTD will provide training that leads to Client and Customer Service Excellence program that looks at a customer service encounter from the point of view of what "customer service excellence" is all about.


The above solution will enable companies and organizations, understanding the fundamentals of service excellence, understanding how to respond appropriately to emotional or angry clients, handling complaints to create lasting relationships with clients, developing confidence and assertiveness when providing service excellence, understanding how to deal effectively with customers in all interactions, gain valuable insights into client concerns and knowing how to deal with customers in difficult situations.


Emotional Intelligence


Emotional intelligence refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic.


Since 1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article "Emotional Intelligence," they defined emotional intelligence as, "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions" (1990).


There are four branches of emotional intelligence and these include perceiving emotions, reasoning with emotions, understanding emotions and managing emotions.


The ability to handle rejection is a major factor in the success of any business. Optimism and pessimism play a major role in determining the success of a sale. Each personality carries beliefs that defines failure in a different way.

While optimistic sales people are able to separate rejection of their product from rejection of them as people, pessimistic sales people take rejection as criticism on their abilities and will face their next sale feeling hurt.

Bitmmy Uganda LTD will offer the greatest business tool for emotional intelligence; this tool is like a refreshing button which refreshes everything for the future.

It will enable employers to have the ability to handle rejection and move on is only one aspect of emotional intelligence in business, but it's a major one for any person facing the challenges of the business world.


Motivational Speaking


Motivational speaking is an inspiration for both speaker and the listener. Motivation is also considered as the software of our soul. In this busy life when people really do not have time even for themselves the chances of depression arises. On this situation we need something that motivates us to get back to our normal life. Depression and tension are part of our work. To come out of this situation we need some change or a tool of motivation in our lives.


Listening to motivational speakers can really change our life. There are numerous people who take motivational speaking as part of their career to improve the life of other people.


Motivational speakers are totally dedicated towards their work and improving the lives of people. Motivational speakers can do wonders is our lives and they have the ability to keep our souls upright.

Motivation plays an imperative role in our lives. Motivational speakers continuously arrange workshops and seminars on a particular topic or subject. Motivational speakers are in great demand in this high tech world where people needs emotional support from the outside world.


The Role of Motivational Speakers in Business: - The role of motivational speakers in business has a big contribution. Those people who are in a business environment and are constantly under pressure need motivational support.

Getting motivation is a key ingredient for business people and many others to keep their mind in the right direction. They can set their things at the right place if they are out of depression and tension.

They can be more productive and cooperative with their work.


Motivational speakers can support each and every class of people in the society by motivating and speaking on key or bottom line areas. Business people can focus more on their task when motivated continuously.

It is not the inability to do their jobs that they need constant motivation but it is because of the work pressure or work load that a person gets exhausted and needs some change or charge in life.

This can only be made possible because of the motivational speakers. Even some business entrepreneurs hire motivational speakers on regular basis to keep them charged at regular intervals.


Bitmmy Uganda therefore offers motivational speaking workshops that will provide solutions to small and large organizations.

It will offer training on how to create go presentations and how to present them. A good motivational speaker also possesses good presentation skills.

They have the ability to convey their messages in a better way. They speak on almost any subject given because of their skills and experience. Motivational speakers are trained in such a way that they can almost speak on any subject given to them.


Motivational speakers can challenge your thinking and also lead you to arrive at a different platform of life. Motivational speaking can be sometimes personalized if the need be.

If you think that you are not able to understand or not able to solve your queries, you can personally turn to the motivational speakers. Motivational speaking as an inspiration has changed many lives.


Always remember that you can use motivational speaker a management tool to improve your work place or work environment in a better way. They can really do wonders at work places and in individual’s life too.


It is very imperative to know that how we interact with our peers and what is the impact of motivational speakers on our lives and attitude. Bitmmy Uganda offers these solutions.


Service Product

Bitmmy Uganda will offer services on service excellence, financial literacy, customer relation service, emotional intelligence and motivational speaking at both individual and large scale.